Last Updated: September 30, 2026

Jewel India is committed to supplying quality jewellery products as confirmed at the time of order. This Returns & Refund Policy explains the conditions applicable to returns, replacements and refunds.

  1. ELIGIBILITY FOR RETURN

A product may be considered for return or replacement if:

  • The product received is damaged during delivery.
  • The product received is incorrect or different from the confirmed order.
  • The product has a manufacturing defect.
  • The product is materially different from the specifications confirmed at the time of order.

The issue must be reported to Jewel India as soon as possible after delivery.

  1. REPORTING A DAMAGED OR INCORRECT PRODUCT

If you receive a damaged, incorrect or defective product, please contact Jewel India with:

  • Order details or invoice number
  • Photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Jewel India may request additional photographs or information to assess the matter.

  1. RETURN CONDITION

Products approved for return should be unused and returned in the condition in which they were received, together with the original packaging, invoice and other relevant materials, wherever applicable.

Products that have been altered, damaged, worn, modified or used after delivery may not be eligible for return.

  1. CUSTOMISED AND MADE-TO-ORDER PRODUCTS

Customised, personalised, specially manufactured or made-to-order jewellery products are generally not eligible for return or exchange once production has started, except where the product is defective, incorrect or materially different from the specifications agreed with the customer, or where otherwise required by applicable law.

  1. WHOLESALE AND BULK ORDERS

Jewel India primarily supplies jewellery on a wholesale and business-to-business basis.

For wholesale, bulk and special orders, return, replacement and refund conditions may be agreed with the customer before the order is confirmed.

Customers are advised to verify product design, quantity, specifications, size, colour and other requirements before confirming the order.

  1. ADVANCE PAYMENT

For wholesale, bulk, customised and made-to-order products, advance payment may be required before production begins.

Once production has started, the advance payment may not be refundable where the cancellation is requested by the customer, except where otherwise agreed or required by applicable law.

Any eligible refund will be determined according to the confirmed order terms and applicable law.

  1. RETURN SHIPPING

Where a return is approved because the product was damaged, defective, incorrect or materially different from the confirmed order, Jewel India will review the circumstances and determine the appropriate return or replacement arrangement.

For returns requested for reasons other than a product defect, damage or incorrect supply, return shipping and other applicable costs may be the responsibility of the customer, subject to the agreed order terms and applicable law.

  1. REFUND PROCESS

Where a refund is approved, the refund will generally be processed after the returned product has been received and inspected by Jewel India.

Refunds may be made through the original payment method or by another mutually agreed payment method.

The time taken for the refund to appear in the customer’s bank account may depend on the payment method and banking institution.

  1. PARTIAL REFUNDS

In cases involving partial shortages, partial damage or other issues affecting only part of an order, Jewel India may, depending on the circumstances, provide a replacement, partial refund, credit or another mutually agreed resolution.

  1. PRODUCTS DAMAGED AFTER DELIVERY

Jewel India will generally not be responsible for damage caused after delivery due to improper handling, storage, alteration, modification, wear and tear or use contrary to the product’s intended purpose.

  1. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, the following may generally not be eligible for return:

  • Customised or personalised products after production has started
  • Made-to-order products after production has started
  • Products altered or modified at the customer’s request
  • Products damaged after delivery due to customer handling or use
  • Products returned without prior approval where approval is required
  1. INTERNATIONAL ORDERS

For international shipments, customs duties, import taxes and other charges imposed by the destination country may be the responsibility of the customer unless otherwise agreed.

International returns may be subject to shipping, customs and other applicable charges.

  1. CANCELLATION

Cancellation requests should be made as soon as possible and before production or dispatch begins.

Once production has started for a customised, made-to-order or special wholesale order, cancellation may not be possible.

  1. HOW TO CONTACT US

For return, replacement or refund enquiries, please contact:

Jewel India
Jaipur, Rajasthan, India
Website: jewelindiajp.in
Email:jewelindia.jpr@gmail.com
Phone: 91 9414055369

Please include your order or invoice number when contacting us regarding a return or refund.

  1. POLICY UPDATES

Jewel India may update this Returns & Refund Policy from time to time. The updated version will be published on this website with the revised Last Updated date.