Welcome to Jewel India. These Terms & Conditions govern your use of our website jewelindiajp.in and your purchase or enquiry for products offered by Jewel India.
By using this website, placing an order, or submitting an enquiry, you agree to these Terms & Conditions.
1. About Jewel India
Jewel India is a jewellery manufacturer and wholesaler based in Jaipur, Rajasthan, India.
We deal in gold, silver, fashion jewellery, devotional jewellery, gemstones, semi-precious stones, beads and related jewellery products.
Our products may be supplied to retailers, wholesalers, distributors, exporters and other business customers, as well as other customers where applicable.
2. Product Information
We make reasonable efforts to ensure that product photographs, descriptions, specifications, measurements and weights displayed on the website are accurate.
However, slight variations in colour, size, finish, texture and appearance may occur due to photography, lighting, screen settings and the natural characteristics of gemstones and semi-precious stones.
For products made from natural stones, beads or gemstones, variations in colour, pattern, inclusions and texture may occur naturally.
3. Product Prices
All prices displayed on the website are subject to change without prior notice.
The applicable price for an order will be the price communicated or confirmed by Jewel India at the time of order confirmation.
Taxes, shipping charges, insurance, customs duties or other applicable charges may be additional unless specifically stated otherwise.
4. Wholesale and Business Orders
Jewel India primarily operates as a jewellery manufacturer and wholesaler.
For wholesale, bulk, customised or special orders, the final price, quantity, specifications, production time and delivery terms will be confirmed separately with the customer.
A quotation or price shared by Jewel India may have a specified validity period.
5. Order Confirmation
Submitting an order or enquiry through the website does not automatically constitute final acceptance of the order.
An order will be considered confirmed only after Jewel India confirms the order, product availability, price and payment terms.
For customised, made-to-order or production-based items, production will begin only after confirmation and receipt of the agreed advance payment.
6. Advance Payment
For wholesale, bulk, customised or made-to-order purchases, advance payment may be required before production or dispatch.
The required advance amount will be communicated to the customer before order confirmation.
Unless otherwise agreed in writing, production or processing may begin only after the required advance payment has been received.
7. Bank Transfer / Direct Payment
Where bank transfer is agreed as the payment method, payment should be made only to the official bank account details provided by Jewel India through an authorised communication channel.
Customers should verify bank account details with Jewel India before making any payment.
Jewel India will not be responsible for payments made to an unauthorised or fraudulent bank account due to failure to verify payment details.
The order will be processed after the payment is received and verified.
Important: We will never ask customers to transfer money to a personal or unauthorised bank account.
8. Payment Confirmation
Customers may be required to provide payment confirmation or transaction details after making a bank transfer.
Orders will be processed only after successful verification of the payment.
Any bank charges, transaction charges or other payment-related charges, where applicable, may be borne by the customer unless otherwise agreed.
9. Customised and Made-to-Order Products
Customised, personalised, made-to-order or specially manufactured products may not be eligible for cancellation, return or exchange once production has started, except where required under applicable law or where the product is defective, incorrect or materially different from what was agreed.
The customer is responsible for confirming product specifications, quantity, size, colour, design and other requirements before production begins.
10. Order Cancellation
Cancellation requests should be made as soon as possible and before production or dispatch begins.
Once production has started for a customised, made-to-order or special wholesale order, cancellation may not be possible.
Any eligible refund will be processed according to the applicable order terms and refund policy.
11. Shipping and Delivery
Orders will be dispatched to the address provided by the customer after payment and order verification.
Estimated delivery times may vary depending on product availability, production requirements, destination, shipping service and other circumstances.
Delivery delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, customs delays or other force majeure events, may occur.
For international shipments, customs duties, import taxes and other charges imposed by the destination country may be the responsibility of the customer unless otherwise agreed.
12. Inspection on Delivery
Customers are advised to inspect the package and products promptly after delivery.
If a product is received damaged, incorrect or materially different from the confirmed order, the customer should contact Jewel India as soon as possible with photographs and relevant order details.
13. Returns, Refunds and Exchanges
Returns, refunds and exchanges will be handled according to the applicable Return & Refund Policy of Jewel India.
Where a product is defective, damaged, incorrect or materially different from the agreed specifications, the matter will be reviewed and resolved in accordance with applicable law and the circumstances of the order.
For customised, personalised or made-to-order products, return or exchange may be restricted, subject to applicable law.
14. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable, Jewel India may contact the customer regarding an alternative product, revised delivery arrangement or applicable refund.
15. Website Content
We make reasonable efforts to keep the information on this website accurate and up to date.
However, product availability, prices, descriptions and other information may be changed or updated without prior notice.
16. Intellectual Property
All website content, including photographs, product images, logos, brand names, text, graphics, designs and other materials, is owned by or licensed to Jewel India unless otherwise stated.
Such content may not be copied, reproduced, modified, published or commercially used without prior written permission from Jewel India.
17. Third-Party Links
Our website may contain links to third-party websites or services.
Jewel India is not responsible for the content, availability, privacy practices or policies of third-party websites.
18. Limitation of Liability
Jewel India will take reasonable care in processing orders and providing products and services.
To the extent permitted by applicable law, Jewel India will not be responsible for losses arising from events beyond its reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal rights that cannot lawfully be excluded or limited.
19. Privacy
Personal information provided by customers will be handled in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how personal data may be collected, used and protected.
20. Changes to These Terms
Jewel India may update these Terms & Conditions from time to time.
The updated version will be published on this website with the revised Last Updated date.
Customers are encouraged to review these Terms & Conditions periodically.
21. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the appropriate courts and authorities, subject to applicable law.
22. Contact Us
For questions regarding these Terms & Conditions, orders, payments or other enquiries, please contact:
Jewel India
Jaipur, Rajasthan, India
Website: jewelindiajp.in
Email: jewelindia.jpr@gmail.com
Phone:91 9414055369